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About this course

Often, your customer service staff are the voice of your company, they're your front line. Make sure they represent your company with amazing interpersonal skills and great service. After all, you want your customers' first impression of your business to be a good one.

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Course Outline

The aim of this course is to greater increase your knowledge of customer needs and positive communications.

The key points covered in this course are:

Defining customers
Customer needs
Good communication
Promoting positive company image
Customer service skills
Confidence and efficiency on a call
Message taking
Listening and speaking techniques

Learning Outcomes

Who your customers are
What your customers need
How to maintain good communication with your customers
To project a positive company image
To enhance customer service skills
To start and end a call with greater confidence and efficiency
To be able to take clear and concise messages
To be able to demonstrate positive listening and speaking techniques

How to Sign Up 

Book a Course

Select the right online training package via the website, by messaging us or calling.


Once everything has been booked, you will receive login details for you and your staff.

Complete Course

Complete the course you purchased in the delivery method you chose.

Become Certified

Great! Now you're certified and can download the certificates from the portal.



Dependent on delivery method, this course takes between 1-2 hours to complete and gain your certificate.

Entry & Level

There are no barriers to entry on this course. This is an awareness course, suitable for all. 


On completion of this course, either download your certificate or access at a later date online. 


This course is CPD accredited. It meets accepted Continuing Professional Development (CPD) guidelines.