One Milton Road
Level 2 Certificate in Principles of Customer Service- 12 week online and classroom based learning.
Do you work in a customer service role, or want to gain employment in a role which requires customer service skills? If so, this course is perfect for you! This qualification is relevant to all business sectors where customer-facing roles exist, and gives you a foundation of knowledge which you can build on in your future career.
This course will develop and improve your practical skills, enabling you to deliver effective customer service. You will be introduced to key principles of customer service, communication techniques and different approaches enabling you to confidently work with challenging customers to resolve problems. You will also gain an understanding of different organisational structures and current sales and consumer-related legislation.
To further develop your skills, you can go on to study the Principles of Customer Service Level 3.
Registration for this Course:
To register for this course or enquire about potential funding opportunities please call 01793 236245 or email email@example.com
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Green Labyrinth is an accredited provider.