Customer Service Specialist Level 3 Apprenticeship

Our Level 3 Customer Service Practitioner programme is designed to equip employees with the skills to deliver a high-quality customer experience, in line with a business’s brand promise and improving the customer satisfaction.


Description

Course overview:

Our Customer Service Specialist Level 3 apprenticeship programme is designed to equip employees with the skills to deliver a high-quality customer experience, in line with a business’s brand promise and improving the customer satisfaction.

This programme will provide the training to develop excellent interpersonal, communication and influencing skills to help customers make choices that are mutually beneficial to them and the business.

In addition, personal organisation, presentation, self-development and team working will be key areas developed to drive quality and consistency through the service given to customers.

The Customer Service Specialist Level 3 apprenticeship typically takes 15 months to complete but can be elongated for part time workers.

Course Duration:

15 months

Course contents:

You will learn:

  • Business Knowledge & Understanding
  • Delivering Against Your Targets
  • Customer Journey Knowledge
  • Providing a Positive Customer Experience
  • Business Systems & Resources

Information for Employers:

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Click here for Information about our FREE recruitment service

Information for Learners:

Click here for possible wage information

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Information Sheet:

 

Registration for this Course:

To register for this course or enquire about potential funding opportunities please call 01793 236245 or email sales@greenlabyrinth.uk

Please ensure you read and understand our Terms and Conditions – https://greenlabyrinth.co.uk/about-us/terms-and-conditions/

Many of our courses qualify for either full funding or part funding through AEB, Advanced Learner Loans or for apprenticeships through our Levy and Non Levy provision.

For funding options please enquiry about this course using the button above and speak to one of our team. Please note some qualifications and short CPD courses do not qualify for funding.

Please ensure you read and understand our Terms and Conditions -greenlabyrinth.co.uk/about-us/terms-and-conditions/