Our Customer Service Specialist Level 3 apprenticeship programme is designed to equip employees with the skills to deliver a high-quality customer experience, in line with a business’s brand promise and improving the customer satisfaction.
This programme will provide the training to develop excellent interpersonal, communication and influencing skills to help customers make choices that are mutually beneficial to them and the business.
In addition, personal organisation, presentation, self-development and team working will be key areas developed to drive quality and consistency through the service given to customers.
The Customer Service Specialist Level 3 apprenticeship typically takes 15 months to complete but can be elongated for part time workers.
You will learn:
- Business Knowledge & Understanding
- Delivering Against Your Targets
- Customer Journey Knowledge
- Providing a Positive Customer Experience
- Business Systems & Resources
Information for Employers:
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Information for Learners:
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Registration for this Course:
To register for this course or enquire about potential funding opportunities please call 01793 236245 or email email@example.com
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