Our Level 2 Customer Service Practitioner programme is designed to equip employees with the skills to deliver a high-quality customer experience, in line with a business’s brand promise and improving the customer satisfaction.
This programme will provide the training to develop excellent interpersonal, communication and influencing skills to help customers make choices that are mutually beneficial to them and the business. In addition, personal organisation, presentation, self-development and team working will be key areas developed to drive quality and consistency through the service given to customers.
- Business Knowledge & Understanding
- Delivering Against Your Targets
- Customer Journey Knowledge
- Providing a Positive Customer Experience
- Business Systems & Resources
Typical Job Roles Include: Customer Service Assistant, Customer Service Administrator, Customer Service Trainee, Customer Service Advisor, Receptionist.