Customer Service Specialist L3

Our Level 3 Customer Service Practitioner programme is designed to equip employees with the skills to deliver a high-quality customer experience, in line with a business’s brand promise and improving the customer satisfaction.

Description

Our Level 3 Customer Service Specialist programme is designed to equip employees with the skills to deliver a high-quality customer experience, in line with a business’s brand promise and improving the customer satisfaction.

This programme will provide the training to develop excellent interpersonal, communication and influencing skills to help customers make choices that are mutually beneficial to them and the business. In addition, personal organisation, presentation, self-development and team working will be key areas developed to drive quality and consistency through the service given to customers.

Topics include:

  • Business Knowledge & Understanding
  • Delivering Against Your Targets
  • Customer Journey Knowledge
  • Providing a Positive Customer Experience
  • Business Systems & Resources

 

Additional information

Awarding Body

Certification Level

Level

Funding - does this course qualify for funding?

Yes

Length of Course

Many of our courses qualify for either full funding or part funding through AEB, Advanced Learner Loans or for apprenticeships through our Levy and Non Levy provision.

For funding options please enquiry about this course using the button above and speak to one of our team. Please note some qualifications and short CPD courses do not qualify for funding.

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